blog post; an open letter to twitch

The following was sent to twitch at 10:00 pm on 12-16-2017

Hello twitch staff. I don’t know who to write this to so can you please forward this to the appropriate department.

I am a visually impaired user of your service and I do a lot of vodcasts, some of which are on my patreon page as well. As of mid November 2017 I have ben having trouble logging into your website. I get presented with an object my screen reader cannot react to. This is in my opinion a violation of the Americans with disabilities act, as this excludes the blind and visually impaired from using your site. I propose this fix be implemented by Wednesday or I will be reporting your website as an ADA violation. I’m a big believer in accessibility and your site is full of problems. Such as unlabeled buttons. But e log in issue is a big issue for me though. How am I t manage my dashboard etc if I can’t even log into the site and i”m presented with what looks like something that a screen reader can’t interact with. I will be publishing this on my blog as an open letter as soon as this is written, so this had better be fixed. I’m a a web designer and am working with a cooperation to work on utilities to report sites such as yours to those in charge of ADA law When I design any of my websites, I make sure their site is accessible to the sighted and the blind alike and all parts can be accessed trouble free

I would very much appreciate this be looked into so that all can access all parts of the site using our technology.

Thanks.

screneshot showing log in screen on twitch

second screenshot showing  an add that cannot be dismissed when I try and log on

final screenshot showing the add that  I can't dismiss. This is starting to get frustrating as it worked two to three weeks ago

#update
Twitch never got hold of me,; following is my complaint I filed at 13:06 on 12-21-2017

Website in question: http://twitch.tv
Issue: logging in presents an advertisement that cannot be dismissed. It shows up as a blank screen and a”modal” window when using narrator on windows, nvda on windows and voiceover on the mac.

Browsers used: chrome (macos), firefox (windows), safari (macos) and edge (windows)

Basically I’ve ben in contact with the twitch website staff regarding accessibility of their website. They now have a thing where if you try and log on there is an advertisement that cannot be dismiss that overlays the screen. Several buttons are not labeled enabling the user to mute video playback. I’ve threatened to report them for such violation if I did not hear from them by yesterday. I am now filing this complaint. Following is the open letter I wrote to twitch.

Hello twitch staff. I don’t know who to write this to so can you please forward this to the appropriate department.

I am a visually impaired user of your service and I do a lot of vodcasts, some of which are on patreon.tffppodcast.com as well. As of mid November 2017 I have ben having trouble logging into your website. I get presented with an object my screen reader cannot react to. This is in my opinion a violation of the Americans with disabilities act, as this excludes the blind and visually impaired from using your site. I propose this fix be implemented by Wednesday or I will be reporting your website as an ADA violation. I’m a big believer in accessibility and your site is full of problems. Such as unlabeled buttons. But the log in issue is a big issue for me though. How am I to manage my dashboard etc if I can’t even log into the site and i’m presented with what looks like something that a screen reader can’t interact with. I will be publishing this on my blog as an open letter as soon as this is written, so this had better be fixed. I’m a web designer and am working with a corporation to work on utilities to report sites such as yours to those in charge of ADA law When I design any of my websites, I make sure their site is accessible to the sighted and the blind alike and all parts can be accessed trouble free

I would very much appreciate this be looked into so that *all* can access *all* parts of the site using our technology.

Thanks.

If this is the wrong place for this complaint, I kindly ask that your staff forward this onto the appropriate department. I’m complaining on behalf of the entire visually impaired community as twitch doesn’t want to listen to us in making their website equally accessible for all.

Should you need to contact me, email is the best form of communication, as I’m at work and on call at all hours. I can therefore answer my email more quickly at times.

Again thanks.

We’ll see what comes out of this, if anything. I highly doubt this will resolve the situation, but at least I made good on my promise. I do not make idol threats, I do take action when I say I will.

blog post: a big issue with roger

<p>I recently sent the following memo to the roger team so they could take a look. If you would like to skip past it go head. I'll update you guys at the bottom of the memo with a summary of their reply ad my thoughts.</p>

memo

The following covers a big problem with roger regarding battery and iOs devices. I’m using iOs 10 on an iPhone 6 64 gig.

Although this is a wonderful app I noticed over the last 5 days and over the last 24 hours battery usage was quite high, even when the program was on the screen for 1.5 hours. This is a huge issue the developer team must look at as even with a battery case I dropped from 54 percent to 32 percent, in the case of the case, and that was with roger in the background.

Notice that Roger takes up about 63 percent and an average figure not an exact one.

The day statistic is even worse and that’s when I don’t have it on screen. I can have it in the background and the phone will drop to 85 percent in about 30 minutes or less. This issue really must be looked into

the following shows about 68 percent with 1.5 hours on screen and the rest of the time in the background over 24 hours.

Although the app is getting better in terms of battery usage, the developers need to look into what’s going on as I’m hearing reports from other users who are having the battery issue. This by the way is with out voiceover on. I tested it today.

reply

They came back to me about 3 hours later with a reply basically stating that the battery issues had to do with conversations. If you are in any larger ones your battery will drain.

This makes sense, however I’ve used other apps with groups with up to 100 people and the battery never drained. I also use my device in air plain mode and my battery still drains with roger. This in my opinion should not happen, as the app is not uploading anything to the server but storing the recordings locally on the device.

Notice that you can listen to and queue recordings to be uploaded when in airplane mode. the app still takes up more battery than it should, even in this case.

One more thing. I can have roger closed out of the app switcher, and the app is able to bypass all of apple’s safeguards and still be able to be used in the background. That is, you can still listen to and talk to people with out the use of roger. I’m actually surprised apple let this slip. Also if background app refresh is turned off roger will still let you know with the app in the background and out of the app switcher if someone talked to you, this also should not happen. One more thing. Sometimes roger is not even in the app switcher and I’ve heard some feedback that users can still hear other people on roger even when the app is not even launched. This is a big flaw in security to me and should be fixed.

Now I’m not a coder by nature, but I think this is a huge security risk. I’m in several groups where we are discussing these and other points. I’ll give info at the bottom of this message. Noe I’m not talking about the widget. I’m talking about when you have live play both enabled and disabled. I want to be wrong on that point actually.

action

I think if we take the time to email roger with a very professional explanation of what is going on and that the battery usage should be more efficient, they might fix the app.

discussion

I have a roger group where you can discuss the program and its uses. If you want to join click this link in safari on iOs and click open in roger. You can also click that in mac os and share it with iDevice with air drop. Roger will then open and you will be auto added into the group.

See you there, and let’s discuss.

a big issue with roger

I recently sent the following memo to the roger team so they could take a look. If you would like to skip past it go head. I’ll update you guys at the bottom of the memo with a summary of their reply ad my thoughts.

memo

The following covers a big problem with roger regarding battery and iOs devices. I’m using iOs 10 on an iPhone 6 64 gig.

Although this is a wonderful app I noticed over the last 5 days and over the last 24 hours battery usage was quite high, even when the program was on the screen for 1.5 hours. This is a huge issue the developer team must look at as even with a battery case I dropped from 54 percent to 32 percent, in the case of the case, and that was with roger in the background.

Notice that Roger takes up about 63 percent and an average figure not an exact one.

Notice that Roger takes up about 63 percent and an average figure not an exact one.

The day statistic is even worse and that’s when I don’t have it on screen. I can have it in the background and the phone will drop to 85 percent in about 30 minutes or less. This issue really must be looked into
the following shows about 68 percent with 1.5 hours on screen and the rest of the time in the background over 24 hours.

Although the app is getting better in terms of battery usage, the developers need to look into what’s going on as I’m hearing reports from other users who are having the battery issue. This by the way is with out voiceover on. I tested it today.

reply

They came back to me about 3 hours later with a reply basically stating that the battery issues had to do with conversations. If you are in any larger ones your battery will drain.

This makes sense, however I’ve used other apps with groups with up to 100 people and the battery never drained. I also use my device in air plain mode and my battery still drains with roger. This in my opinion should not happen, as the app is not uploading anything to the server but storing the recordings locally on the device.

One more thing. I can have roger closed out of the app switcher, and the app is able to bypass all of apple’s safeguards and still be able to be used in the background. That is, you can still listen to and talk to people with out the use of roger. I’m actually surprised apple let this happen. Now I’m not a coder by nature, but I think this is a huge security risk. I’m in several groups where we are discussing this. I’ll give info at the bottom of this message.

action

I think if we take the time to email roger with a very professional explanation of what is going on and that the battery usage should be more efficient, they might fix the app.

discussion

I have a roger group where you can discuss the program and its uses. If you want to join click this link in safari on iOs and click open in roger. You can also click that in mac os and share it with iDevice with air drop. Roger will then open and you will be auto added into the group.

See you there, and let’s discuss.

let’s have trouble wiht south west and google chrome on mac os

I look at southwest’s website using google chrome and mac os 10.11. As you can see there are a ton of issues including badly labeled fields etc. If you want to see the youtube vid there is a frame on this page that should let you play it. Please leave a comment in the disqus frame at the end of the post.

blog post: google going down hill?

The following is a direct posting from my facebook regarding what google will do on the 16th of January,. These are just my view points and anything expressed is my opinion alone.

My thinking about google is this. Google has, and always will be going down hill since they invented the so call open source thing called android. Come on. You are not even a part of the free software movement. Anyway for google to turn off half of a feature like they are doing with youtube. Why not just disable web cam recording completely. Why not just enable video uploads and say you are no longer aloud to record from your web cam. I know, take out live hang outs completely. I would not be surprised if this were googles next move. If it is, good on you as it is becoming totally inaccessible at least on osx. And you have to start a live hang out from the computer in order to do one from your phone. We now have apps like periscope and meerkat and now facebook’s live streaming thing. I might as well, in fact I do use those, I no longer will use google’s hang outs and will probably take down the ones I did do to show the fact I am apposed to google’s policies. Will this mater in the long run,No! But it makes me feel better to express my opinion thus.

Now follows the article in which this rant comes from.

Stupid! Stupid move! YouTube axes direct video uploads from webcams

Thoughts? I know some of my readers are android fans and that’s fine, but this has to do with the company and their policies.

blog post: the frustration of a facebook add!

The story started a few days ago when I wanted to post a facebook add promoting the hosting we do now. I thought this would be a good idea. Following is a modified facebook post I put up.

Well, I’m a bit frustrated right now. I was trying to post an add on facebook, so I tried this under voiceover. I got to the point where I needed to upload an image. That was fine, except I could not choose my age range or upload the image I had. I could not even choose the age range under that section. Clicking the button did nothing. Same with choosing my facebook page.

Then it came time to review my order. I got no ware as I could not upload the image or video. I then tried under nvda and firefox. I could not edit the schedule. The add was going to run for about 100 years. Not what I wanted.

I then tried nvda and Internet explorer. Everything worked except for the image. I hit the unlabeled button then hit upload. I got presented with the browse dialogue over and over and over again. I still could not even under Internet explorer or firefox choose the page or the age range. The image failed as well, as I already stated.
Someone got it to work with jaws 16 but since I don’t used jaws 16 for me it does not work.

I firmly believe that if an app or website does not work on all platforms then it doesn’t work. the person then said that “That is your narrow view point.” I have to disagree here person, as I’m loosing potential marketing dollars when a platform does not work accessibly on all platforms and with all screen readers no matter what you use and I’m not paying a thousand dollars to use jaws just once. I’m not even going to relearn jaws. I’ll stick with free and open source as anyone can modify the software and do what they want and let other s see the code even if the software is sold. As long as the person can modify the code. Freedom you know?

So if I can get the add manager to work under facebook that would be good otherwise I’ll have to take my advertising money somewhere else! I truly do not want to do this however money talks and if this cannot change I will go somewhere where my money will be accepted and the adds will be placed accessibly.

blog post: a rant against the REV Corporation

I normally don’t’ rant on a subject unless I’m feeling the need to expose flaws in a company, project, review, person, etc. Today’s rant is going to be about the rev company.

I went to apply on Saturday February 21 with their transcription service to try and get work there. After all you can learn a lot when you transcribe audio in to text, for example wood working etc. The beginning was accessible on the website, I had to do the following.

  1. List my contact info
  2. Provide a writing sample.
  3. transcribe a piece of audio
  4. Upload my resume.

All of this went well until the transcription. The editor is half way accessible. It has keyboard shortcuts, but when you need to edit a mistake you cannot. No text is echoed when you arrow through by line, word, etc. I should add the style guide is half way usable with google docs.

I submitted my entry to the best of my ability. I then wrote them the following email.

My name is Sarah Alawami and I just submitted an application to become a transcriptionist. I might have bombed the transcription part but i assure you it was not me.

I’m visually impaired and have issues with the editor. Is there another way I can redo the transcription, perhaps type it out in text edit then paste it all in to the box? I can work easier in there, or i can redo the test and send it to you in word doc format or pdf. I had a bit of trouble with the slides and style guide, how ever I did try my best with what I could read with my screen reader. I want to make this easier on the staff of REV. I use your product on my iPhone all and love it, and I want to have the same wonderful experience working for you guys as well as using the audio app for my own needs.

Take care and have a wonderful day. >

I received an email stating they would look at my application yesterday and they were planning to make the editor a bit more accessible or have the person submit a document instead, how ever they had no date ( not surprising).

Fast forward to today when I received an email from them stating I did not get the job. I’m used to rejection letters but this one takes the cake. Following is an entry from what I like to call my job journal.

Entry from my job journal

02-24-2015
Applied to REV voice recording for a transcription job on 21 February. The application process is accessible until the editor. Then it half way is. I spoke to them and they said they would review my application. Here is their response.

Dear Sarah Alawami,
Thank you for applying for the transcriptionist position with Rev. We have rigorous minimum standards and unfortunately your application did not meet those.
Please do not contact Rev regarding this decision, as we are unable to further elaborate on our reasons.
Again, thank you for your interest in working with Rev. You may re-apply in six months.
Regards,
Rev Recruiting

My reaction

I posted about this on facebook and a lot of people agree with me that what they did is uncalled for.

What do I intend to do about this? I plan to remove REV voice recorder from my iOs device as I will not support a company that is rude to their future job applicants. This as I stated is uncalled for and I urge all of you to leave a bad review, or what ever it takes to get this companies attention. if they are going to treat me like this, who knows how they treat their employees.

comments? I want your thoughts on what to do next. If the rest of the job market is like this, then getting a job to me is pointless. Leave your feedback in the comments.

blog post: net-nutrality-for-the-disabled: an injustice waiting to happen?

I don’t normally blog about political situations as I don’t’ want to make any enemies, but the enemy of my enemy is normally my friend so here goes.

I’m not yet sure if I”m for or against net neutrality. How ever I know this. DO NOT USE THE BLIND AND DISABLED AS AN EXCUSE TO MAKE NET NEUTRALITY HAPPEN. That to me is a silent form of discriminations against us if this bill goes through. We to me cannot get higher priorities then people with out disabilities be they physical or mental. We need to stand up against this injustice in regard to the fight against or for net neutrality. Read the below article for more info and comment on this if you so choose with your feedback. Also feel free to share this with your twitter and facebook fans. I want a fire storm here. Tell the FCC not to take this in to consideration. blog post link follows.

Verizon Says It Wants to Kill Net Neutrality to Help Blind, Deaf, and Disabled People: from Mother Jones: “”

Feed back is welcome on this short piece.

blog post: a butg that needs to be fixed in pages.

The following is a youtube video I sent to apple regarding this nasty pages bug that I and some others found regarding this almost wonderful piece of software.
httpv://www.youtube.com/watch?v=nr4IWPJezxw

This is a bug that seriously needs to be fixed, and fixed in a hurry. Here is how to reproduce if you want to try.

How to reproduce

  • Create a document that spans more then 1 page.
  • Select text from 1 page to another, for example, 2 lines on page one then an additional 2 lines on page 2
  • Notice that the selection you just did on page 1 becomes unhighlighted. This can be verified with vo f6

the problem

This can make selecting text that spans more then 1 page difficult, almost nearly impossible. People can do this with a mouse so why can’t we do this with voice over? The work around is to put a page brake in above the text you want to select. This is counter intuitive in my opinion. If you forget to take the page brake out it will look a bit odd and jumpy when it comes time to print the document out, or turn it in, or what not. Apple really needs to fix this bug. I have emailed apple regarding this; here is their response thus far on March 24, 2014.

Hello,

Thank you for your email.  We appreciate the feedback and will pass this on to the appropriate people for their consideration. >

this have been their emails to me over the past few years so we’ll see what if anything happens in a minor update. I also encourage you all to maybe call the hot line as well at 877-204-3930 and show them the issue. The more of us that are professionally nice about this and can show them what happens, I think they will be more inclined to fix the issue, and it will help them solve the issue as well..

I want to know what response you get from apple as well regarding this, also leave a review on the mac app store regarding pages and this bug.

Your feedback helps the podcast/blog as well, so please feel free to leave it in the comment area below, and feel free to share this as well.